Age requirements and identification
Gold Casino requires all players to be a minimum of 18 years old. This is a hard limit enforced at registration and verification.
For your first withdrawal you must verify your identity with a valid ID document (passport or ID card), address verification (recent utility bill or bank statement no older than 3 months) and proof of ownership of your payment method. For high transaction volumes, additional documentation may be requested.
Betting limits and play controls
Gold Casino offers various tools to help you control your gameplay. These tools help you stay within your own limits and protect yourself against excessive gambling.
- Deposit limits: set daily, weekly or monthly limits on the amount you can deposit
- Session limits: set how long you can play per session before you are automatically logged out
- Loss limits: set a maximum amount you are willing to lose
- Cool-off period: take a break of a few hours to several days to cool down
- Reality checks: receive regular reminders about how long you've been playing and how much you've wagered
- Self-exclusion: request temporary (minimum 6 months) or permanent exclusion from your account
Self-exclusion policy
You can submit a self-exclusion request via your account settings or by contacting Gold Casino customer service by email. Self-exclusion can be from a minimum of 6 months to permanent. If you wish to reactivate, you must submit a written request and a waiting period of 24 hours applies.
Resources and support
Various organisations provide independent guidance and support for gambling-related questions and issues. The following bodies operate in the Netherlands and can help you:
- Loket Kansspel: national point of contact for information and guidance on gambling and gambling problems
- AGOG: provides professional support and treatment for problem gambling behaviour
- Gambling Therapy: free online guidance and therapy for anyone concerned about gambling
Warning signs of problem gambling
It is important that you check yourself regularly. Some warning signs are: gambling to win back money you have lost, spending more time or money on gambling than you intended, lying about how much you play, or gambling as a way to cope with stress or depression. If you recognise one or more of these, contact a support organisation.
FAQ
How do I set a deposit limit?
You can set deposit limits via your account settings under 'Responsible Gambling' or 'Limits'. You can set daily, weekly and monthly limits here. These limits cannot be lowered immediately, but you can increase them by requesting customer support.
Can I close my account permanently?
Yes. You can submit a permanent self-exclusion request via your account settings or by email to [email protected]. Permanent exclusion cannot be undone and your account will be fully closed.
What is the difference between a cool-off period and self-exclusion?
A cool-off period is a brief pause lasting from a few hours to several days. During this time you cannot play, but your account remains active and you can return later. Self-exclusion is more permanent and requires a minimum of 6 months, with the option for permanent closure.
Is help available if I have gambling problems?
Yes. Organisations such as Loket Kansspel, AGOG and Gambling Therapy offer free support and guidance for anyone concerned about gambling. These services are independent of Gold Casino and completely confidential.
Can I lift my self-exclusion before the period is over?
This depends on the duration. For a self-exclusion of 6 months or longer you cannot reactivate early. For shorter periods you can contact customer service, but this is generally discouraged as part of your protection strategy.
